After creating an order you will be contacted by a dealer responsible for your region. They will provide you with the information regarding availability of the ordered items and/or provide you with the expected delivery time in case something is missing.
FAQ
How do I check that the part is in stock?
How long should I wait for a dealer to contact me?
Our partner in your region will contact you within 1-2 business days.
What should I do if I don’t get feedback from a dealer?
In case that in 1-2 business days after submitting your order, you don’t get any response, you can contact our customer service desk via order@rival4x4europe.com or a contact form on the Help Desk.
What shipping methods do you provide?
We ship your orders in parcels or on palettes, depending on the size of ordered products. We offer door-to-door delivery, but you can also pick up your order from our warehouse.
How long will it take to receive my order?
Depending on the country of destination it takes from 2 to 7 days to deliver an order within the European Region.
Do you ship outside the European Union?
Yes, we arrange shipping outside the EU. Please specify your country while submitting the order and you will be contacted by your dealer and provided with shipping options.
My order arrived, and some parts were damaged. What should I do?
Although we pack our goods securely against transport risks, sometimes they can get damaged in transit.
We kindly ask you to follow these three steps while receiving your order:
- Please inspect the shipment for damages and take pictures in case there are any dents or scratches on a package.
- Upon receipt please provide the forwarder with the information that there are any damages found.
- Contact our customer service desk via order@rival4x4europe.com and send us photos of the delivered goods along with your delivery details. We will contact you and provide a solution.
What should I do if I have received a wrong item?
In case a wrong item has been delivered to you, please contact your dealer or our customer service desk, so that we could arrange shipping of the correct item.
How do I know which accessories are compatible with my car?
You can select your vehicle model in each product group in the Catalog section and see what accessories are available for it.
If you have further questions, you can fill in a form on a Help Desk or contact our customer service: order@rival4x4europe.com
Where can I find a catalogue of your products?
You can find our product catalogue if you follow this link.
Are RIVAL bumpers allowed to use on the public road?
Yes, RIVAL bumpers are allowed for street use in many European countries. If you have any questions related to pedestrian safety regulations, please contact your dealer for more information regarding your region.
Where can I find a manual for RIVAL products?
You can find manuals for each item on our website in the Catalog section. If you don’t find the information you need there, please contact your dealer or us via order@rival4x4europe.com.
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